Refund policy

Returns and refunds

We want you to love what you ordered. If something is not right, here is how returns work at Acryhome.

Standard items

You may request a return within 7 days of delivery, provided the item is unused, in its original condition and in its original packaging. Once we receive and inspect the item, we will issue a refund to your original payment method. Delivery charges are non-refundable, and the cost of return delivery is borne by the customer unless the item arrived damaged or incorrect.

Personalised and made-to-order items

Personalised pieces — name signs, custom text, photo pieces and anything produced to your specification — are made for one customer and cannot be returned or exchanged unless faulty. That is exactly why we send you a proof to approve before anything is cut: please check spelling, sizes and photos carefully at that stage.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a remake or a full refund, including any delivery charges, at no cost to you.

How to start a return

Contact us through our contact page, by email or on WhatsApp with your order number and the reason for the return. We will confirm the next steps within 1–2 business days.

Refund timing

Approved refunds are processed within 5–10 business days, depending on your bank or card issuer.